In the fast-paced world of IT sales, where success hinges on collaboration and innovation, a seasoned sales team in a leading firm faced heightened quota requirements amid reduced compensation. KeepWOL stepped in, offering a transformative solution to elevate team dynamics and engagement during team meetings. Discover how KeepWOL’s Team Effectiveness Platform evolved leadership development and fostered a culture of elevated awareness for a top-tier IT sales team.
In a dynamic corporate landscape marked by significant changes, the leadership team faced unprecedented challenges due to a recent corporate strategy and structure shift. This shift greatly impacted highly productive sales teams, introducing these new challenges:
Tasked with guiding teams through turbulent times, leaders found themselves managing not only strategic changes but also the emotional and psychological well-being of their teams. This necessitated additional encouragement and innovative strategies to sustain team spirit and performance, fostering a collective effort to address the challenges at hand.
This hybrid split shift team had 4 primary challenges to address:
In partnership with KeepWOL, the team incorporated our game-centric talent development platform. The platform's Play, Reflect, & Grow process uses live multiplayer web-based games, AI technology, and end-to-end learning integration to deeply understand employees, improve soft skills, build inclusive teams, and revitalize the corporate culture.
We hosted a customized event for the Google care specialist team that fully integrated KeepWOL’s values with Google’s team development and bonding goals. We tapped into the team’s curiosity by prompting individuals to wonder out loud, ask questions, and get to know their peers on a deeper, authentic level.
Our goal was to help each employee recognize their potential to make a difference in the lives of others by treating one other as valued and worthy human beings. By demonstrating reverence, team members developed the courage to push themselves beyond their comfort zones.
By the end of Google’s KeepWOL bonding event, participants felt a deep sense of connectedness, belonging, and psychological safety among their coworkers.
“As a leader, finding the right tools to foster open communication and meaningful conversation within our team is paramount. KeepWOL emerged as a standout solution in this regard. It played a crucial role in bringing my leadership team closer, allowing us to communicate more effectively and navigate through our challenges. Through KeepWOL, we learned that transparency and vulnerability are not just beneficial but essential for a cohesive team dynamic. The platform encouraged us to engage in more profound, authentic conversations, which were instrumental in strengthening our rapport. Based on my experience, I would undoubtedly advocate for KeepWOL as a mechanism to build better communication and facilitate more meaningful interactions within teams. Its impact on our team’s ability to connect and collaborate has been significant and deeply valued.”
Delivering an innovative solution to enhance team dynamics, engagement, and retention among high-performing sales professionals, KeepWOL introduced Perceptions—a leadership development and self-awareness game. In a strategic Experience, Reflect, and Grow process, the sales team delved into the intricacies of personal stories, perceptions, and past experiences, unveiling the unique dynamics influencing sales leadership and teamwork.
Within this phase, connections flourish through live verbal conversation sessions, cultivating immersive team experiences that foster engagement and learning. KeepWOL’s platform provides access to 17 ready-made session themes, or users can design their own using our AI builder. The emphasis here is on removing guesswork and ensuring each session is tailored to the team’s specific needs.
Post-session reflections offer real-time visibility into team health, individual progress, and group goals. By gaining immediate feedback, organizational health is consistently enhanced, providing insights that drive continuous improvement. This reflective aspect ensures that teams are not only engaged during sessions, but also actively participating in their growth journey.
Leveraging session data, our system goes beyond conventional approaches by delivering custom-curated learning content and tailored action plans. This process solidifies behavioral change, relieving leaders of administrative burdens. The platform takeson the responsibility of identifying critical focus areas, ensuring that teams not only survive but thrive in their collective growth journey.
A benchmark assessment was taken again after 2 months for an impact check. KeepWOL's process took effect quickly, providing significant improvement across the board with evident results after only 2 months of use.
Positive movement in all 5 pillar areas
Improvement in employee engagement levels
Improvement in consideration for new ideas & encouragement for professional development
Improvement in communication & the day-to-day work environment
Improvement in appreciation for different perspectives & respect towards diverse demographics
Improvement in employee's likelihood of staying at their organization
The benchmark assessment revealed that before KeepWOL, only 10% of the team had no desire to leave the company. After KeepWOL, 30% of employees had no desire to leave the company, an impressive 20% increase in retention.
Following engaging sessions, participants reflected on their game experience, assessing its personal, professional, and group impact on a scale of 1-10. The game, structured around KeepWOL’s 5 key pillar areas—Team Dynamics, Engagement, Cultural Intelligence, Innovation, and Job Satisfaction—yielded impressive improvements. Below are the team’s average impact ratings across each pillar.
Following engaging sessions, participants reflected on their game experience, assessing its personal, professional, and group impact on a scale of 1-10. The game, structured around KeepWOL’s 5 key pillar areas—Team Dynamics, Engagement, Cultural Intelligence, Innovation, and Job Satisfaction—yielded impressive improvements. Below are the team’s average impact ratings across each pillar.
