case study

Facilitating Curiosity and Connections at Google

About The Company

Google's newly-formed Employee Relations Care Team was in search of a bonding event to kick off their week-long team summit. Their global enterprise team spans 3 countries, 3 continents, and 4 time zones.

Challenges Faced

This team is the definition of a distributed team. They wanted a solution that provided something new, facilitated, with the ability to bring people from different backgrounds and experiences together. Their key objectives were to:

  • Improve social connectedness
  • Allow participants to learn more about each other
  • Create a safe environment for sharing
  • Enable the building of trust
  • Provide interactive, fun, and insightful learning

Challenges Faced

This hybrid split shift team had 4 primary challenges to address:

overall team synergy

The team was struggling with:
  • Conflicts due to personality differences
  • Difficulty having uncomfortable conversations
  • Difficulty being open and vulnerable
  • Decreased motivation and productivity

In partnership with KeepWOL, the team incorporated our game-centric talent development platform. The platform's Play, Reflect, & Grow process uses live multiplayer web-based games, AI technology, and end-to-end learning integration to deeply understand employees, improve soft skills, build inclusive teams, and revitalize the corporate culture.

primary goals

The team’s key objectives were to:
  1. Increase engagement & communication  across two shifts
  2. Build trust
  3. Boost morale & camaraderie
  4. Provide peer-to-peer feedback

Our Impact

We hosted a customized event for the Google care specialist team that fully integrated KeepWOL’s values with Google’s team development and bonding goals. We tapped into the team’s curiosity by prompting individuals to wonder out loud, ask questions, and get to know their peers on a deeper, authentic level.

Our goal was to help each employee recognize their potential to make a difference in the lives of others by treating one other as valued and worthy human beings. By demonstrating reverence, team members developed the courage to push themselves beyond their comfort zones.

By the end of Google’s KeepWOL bonding event, participants felt a deep sense of connectedness, belonging, and psychological safety among their coworkers.

shape


"The facilitation was so natural and felt inclusive; structured to keep participants organized but lots of room for individual sharing and group learning. The layered questioning format was a good reminder that it's useful not just for business conversation but for getting to know one another as people."

- Jennifer C., Manager, Employee Relations Care Programs
shape

Solution Implemented

Our team set up one of our Done-For-You events to deepen connections, bonds, and learnings. The event included:

CONSULTATION & LOGISTICS

A call to understand the team's challenges and key objectives

TAILORED EXPERIENCE

A tailored employee engagement experience using our Play, Reflect, & Grow process

FACILITATED EVENT

An expert event facilitator to guide the team and ensure efficient and effective results.

The Google team played our What If game. The objective is to open the minds of a team by removing the limitations we all tend to subconsciously impose on ourselves. This game encourages individuals to think beyond everyday reality and tap into a place of imagination and creativity.

Results Achieved

A benchmark assessment was taken again after 2 months for an impact check. KeepWOL's process took effect quickly, providing significant improvement across the board with evident results after only 2 months of use.

Positive movement in all 5 pillar areas

Engagement
49%

Improvement in employee engagement levels

Innovation
26%

Improvement in consideration for new ideas & encouragement for professional development

Team dynamics
24%

Improvement in communication & the day-to-day work environment

Cultural Intelligence
21%

Improvement in appreciation for different perspectives & respect towards diverse demographics

Job Satisfaction
20%

Improvement in employee's likelihood of staying at their organization

The benchmark assessment revealed that before KeepWOL, only 10% of the team had no desire to leave the company. After KeepWOL, 30% of employees had no desire to leave the company, an impressive 20% increase in retention.

Results Achieved

After each game, participants reflect on their game experience and how it has impacted them personally, professionally, and as a group by answering questions on a scale of 1-10. These questions map to KeepWOL's 5 pillar areas. Below are the team's average impact ratings across each pillar.

  • Job Satisfaction = 9.6
  • Cultural Intelligence = 9.5
  • Engagement = 9.5
  • Innovation = 9.5
  • Team Dynamics = 9.3

We’re proud that we could kick off this team's summit and lay the foundation for employees to share their thoughts and feelings without judgment, build trust, and promote creative thinking.

Results Achieved

After each game, participants reflect on their game experience and how it has impacted them personally, professionally, and as a group by answering questions on a scale of 1-10. These questions map to KeepWOL's 5 pillar areas. Below are the team's average impact ratings across each pillar.

  • Job Satisfaction = 9.6
  • Cultural Intelligence = 9.5
  • Engagement = 9.5
  • Innovation = 9.5
  • Team Dynamics = 9.3

We’re proud that we could kick off this team's summit and lay the foundation for employees to share their thoughts and feelings without judgment, build trust, and promote creative thinking.